Here to support you. 

At Milady, we push the industry forward with the highest quality beauty education resources. We’re here to assist you every step of the way.

For placing an order with customer service, placing your own order online, resolving order issues, opening a new school, and/or product information and pricing, please visit, milady.com/contact.

For faster—real-time—answers, please attend Milady Office Hours. Or, chat with our Milady chatbot for help with general questions.

Here to support you.

At Milady, we push the industry forward with the highest quality beauty education resources. We’re here to assist you every step of the way.

For placing an order with customer service, placing your own order online, resolving order issues, opening a new school, and/or product information and pricing, please visit, milady.com/contact.

For faster—real-time—answers, please attend Milady Office Hours. Or, chat with our Milady Chatbot for help with general questions.

For curriculum assistance and to get the most from Milady solutions, please select your school type:

Private Beauty School
Heather Cramer

Sales Manager
Region: All US States
heather.cramer@cengage.com

Karen Harris

Executive National Account Manager
States: CA
karen.harris@cengage.com

Kristina Santoro

Senior Account Manager
States: DC, HI, NE, NJ, NM, NY, OH, RI, SC
kristina.santoro@cengage.com

Justine Harpster

Account Manager
Region: All US States
justine.harpster@cengage.com

Michael Krisanda

Account Manager
States: AZ, CO, CT, ID, KY, MD, ME, MS, NH, NV, UT, WA, WI, WV
michael.krisanda@cengage.com

Laura Moen

Account Manager
States: MO, MN, MT, TX, MT
laura.moen@cengage.com

Amy Wallace

Account Manager
States: AK, AL, GA, IN, KS, LA, MA, ND, OK, TN, VA, IN
amy.wallace@cengage.com

Amy Rawcliffe

Account Manager
States: AR, DE, IA, IL, MI, NC, OR, PA, SD, WY, PA
amy.rawcliffe@cengage.com

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com

High School / CTE
Karen Tracey

Sales Supervisor, K12
States: AK, AL, AR, CA, CT, FL, HI, IA, KS, LA, MA, ME, MT, ND, NE, NV, NY, OK, SD, VT, WA, WI, WY
karen.tracey@cengage.com

Amber Busby

Account Manager, K12
States: AZ, CO, IL, KY, MD, MO, NC, NH, OH, SC, TN, TX, VA, WV
amber.busby@cengage.com

Nora Payne

Account Manager, K12
States: DC, DE, GA, ID, IN, MI, MN, MS, NJ, NM, OR, PA, RI, UT
nora.payne@cengage.com

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com

2/4 Year College
Melissa Kaeslin

Executive Account Manager
Region: All US States
melissa.kaeslin@cengage.com

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com

Career College
Heather Cramer

Sales Manager
Region: All US States
heather.cramer@cengage.com

Justine Harpster

Account Manager
Region: All US States
justine.harpster@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com

Distributors / Resellers
Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com