Milady Support
Call 866-848-5143 (Mon-Fri, 8am–6pm EST) or create a ticket at milady.com/support to request an order with customer service and resolve order issues. To place your own order online, get tracking information or an invoice for any order, visit serviceplus.cengage.com.
Milady Support Resources
Attend Milady Office Hours for assistance with curriculum solutions, product information, and pricing. Or, chat with our Milady chatbot for help with general questions.
CIMA Support
Call 866-848-5143 - Option 2 (Mon-Fri, 8am–7pm EST), submit a ticket, or visit the CIMA Help page.
Milady CIMA
Access your CIMA course(s) here.
Redeem CIMA Access Code
Enroll in your CIMA course(s) by redeeming the access code.
Milady Training
Access online courses, including the RISE Certification.
Apply by September 5, 2025, 11:59PM EST for a chance to receive free access to the RISE Educator Program. Limit one entry per person.
Two winners will be selected—one individual and one school representative (to enroll an Instructor). Winners will be notified on September 10, 2025.
Already purchased the program? No worries—if selected, you'll be fully reimbursed.
Appendix: Nail Care and Services
Sales Manager
Region: All US States
heather.cramer@cengage.com
Executive National Account Manager
States: CA
karen.harris@cengage.com
Senior Account Manager
States: DC, HI, NE, NJ, NM, NY, OH, RI, SC
kristina.santoro@cengage.com
Account Manager
States: AZ, CO, CT, ID, KY, MD, ME, MS, NH, NV, UT, WA, WI, WV
michael.krisanda@cengage.com
Account Manager
States: MN, MO, MT, TX
laura.moen@cengage.com
Account Manager
States: FL, VT
justine.harpster@cengage.com
Account Manager
States: AK, AL, GA, IN, KS, LA, MA, ND, OK, TN, VA
amy.wallace@cengage.com
Account Manager
States: AR, DE, IA, IL, MI, NC, OR, PA, SD, WY
amy.rawcliffe@cengage.com
Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
Sales Supervisor, K12
States: AK, AL, AR, CA, CT, FL, HI, IA, KS, LA, MA, ME, MT, ND, NE, NV, NY, OK, SD, VT, WA, WI, WY
karen.tracey@cengage.com
Account Manager, K12
States: AZ, CO, IL, KY, MD, MO, NC, NH, SC, TN, TX, WV
amber.busby@cengage.com
Account Manager, K12
States: DC, DE, GA, ID, IN, MI, MN, MS, NJ, NM, OH, OR, PA, RI, UT, VA
nora.payne@cengage.com
Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
Executive Account Manager
Region: All US States
melissa.kaeslin@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com
Sales Manager
Region: All US States
heather.cramer@cengage.com
Account Manager
Region: All US States
justine.harpster@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com
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