Milady Support
Call 866-848-5143 (Mon-Fri, 8am–6pm EST) or create a ticket at milady.com/support to request an order with customer service and resolve order issues.
Milady Support Resources
Attend Milady Office Hours for assistance with curriculum solutions, product information, and pricing. Or, chat with our Milady chatbot for help with general questions.
CIMA Support
Call 866-848-5143 - Option 2 (Mon-Fri, 8am–7pm EST), submit a ticket, or visit the CIMA Help page.
Milady CIMA
Access your CIMA course(s) here.
Redeem CIMA Access Code
Enroll in your CIMA course(s) by redeeming the access code.
Milady Training
Access online courses, including the RISE Certification.
Appendix: Nail Care and Services
Sr. Director of Sales
jennette.sagraves@cengage.com
Sales Manager
Region: All US States
heather.cramer@cengage.com
Executive National Account Manager
States: CA
karen.harris@cengage.com
Senior Account Manager
States: DC, HI, NE, NJ, NM, NY, OH, RI, SC
kristina.santoro@cengage.com
Account Manager
States: AZ, CO, CT, ID, KY, MD, ME, MS, NH, NV, UT, WA, WI, WV
michael.krisanda@cengage.com
Account Manager
States: FL, VT
justine.harpster@cengage.com
Account Manager
States: AR, DE, IA, IL, MI, NC, OR, PA, SD, WY
amy.rawcliffe@cengage.com
Account Manager
States: MN, MO, MT, TX
shatesha.wilder@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
Sr. Director of Sales
jennette.sagraves@cengage.com
Sales Supervisor, K12
States: AK, AL, AR, CA, CT, FL, HI, IA, KS, LA, MA, ME, MT, ND, NE, NV, NY, OK, SD, VT, WA, WI, WY
karen.tracey@cengage.com
Account Manager, K12
States: DC, DE, GA, ID, IN, MI, MN, MS, NJ, NM, OH, OR, PA, RI, UT
nora.payne@cengage.com
Account Manager, K12
States: AZ, CO, IL, KY, MD, MO, NC, NH, SC, TN, TX, VA, WV
Megan.schmeal@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
Sr. Director of Sales
jennette.sagraves@cengage.com
Account Manager
Region: AK, AR, AZ, CA, CO, DC, FL, HI, ID, KY, LA, ME, MN, MO, MS, NC, NE, NM, PA, SC, SD, VA, WA, WI, WV, WY
kaitlyn.marsh@cengage.com
Executive Account Manager
Region: AL, CT, DE, GA, IL, IN, IA, KS, MA, MD, MI, MT, NV, NH, NJ, NY, ND, OH, OK, OR, RI, TN, TX, UT, VT
melissa.kaeslin@cengage.com
Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
Sr. Director of Sales
jennette.sagraves@cengage.com
Account Manager
Region: All US States
justine.harpster@cengage.com
Sr. Director of Sales
jennette.sagraves@cengage.com
Need help in setting up/using your e-commerce account? Follow these instructions.
If online ordering through ServicePlus isn’t an option, customer service can assist.
To place a new order with customer service, or resolve issues with an existing order, call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.
Our team will review your request and get back to you within 5 business days.
Questions? Use our Milady Chatbot for general inquiries or join Milady Office Hours for live support.
Please note: When viewing pricing, be aware that schools receive a discount off the list price.
For additional CIMA training, implementation guidance, or program support, contact your Customer Success Manager, who partners with you to support your ongoing success with CIMA.
If a student meets the readiness criteria and still doesn't pass, we'll give you a complimentary seat for the same exam type. Terms include (but are not limited to):
Prefer a downloadable PDF version? Access it here.
Alaska
Arizona
Arkansas (Cos, Esthetics, Nails)
Connecticut
Delaware
District of Columbia
Hawaii
Idaho
Illinois (Barber, Esthetics)
Iowa
Kansas (Barber)
Louisiana (Cos, Esthetics, Nails)
Maine
Mississippi
Missouri
Montana
Nebraska
New Hampshire
New Jersey
New Mexico
North Carolina
North Dakota
Oklahoma
Rhode Island
South Carolina
South Dakota
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Alaska
Arizona
Arkansas (Cos, Esthetics, Nails)
Connecticut
Delaware
District of Columbia
Hawaii
Idaho
Illinois (Barber, Esthetics)
Iowa
Kansas (Barber)
Louisiana (Cos, Esthetics, Nails)
Maine
Mississippi
Missouri
Montana
Nebraska
New Hampshire
New Jersey
New Mexico
North Carolina
North Dakota
Oklahoma
Rhode Island
South Carolina
South Dakota
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Alabama
California
Colorado
Georgia
Kentucky (Cos, Esthetics, Nails)
Maryland
Massachusetts
Michigan
Minnesota (Cos, Esthetics, Nails)
Tennessee
Alabama
California
Colorado
Georgia
Kentucky (Cos, Esthetics, Nails)
Maryland
Massachusetts
Michigan
Minnesota (Cos, Esthetics, Nails)
Tennessee
Texas
Florida (Cos, Barber)
New York (Cos, Esthetics, Nails)
Ohio
We’ll be developing additional state‑specific solutions.
Disclaimer:
Exam providers and requirements can change. Please confirm with your state board to ensure you have the most current information. The chart lists the exam developer (e.g., NIC) for each state. In some cases, states use a separate exam administrator (such as ProV) to handle scheduling and delivery. Always confirm with your state board for the most accurate details. Information Last Updated: December 2025.
NIC is a trademark registered and/or owned by the National-Interstate Council of State Boards of Cosmetology. PSI is a trademark registered and/or owned by PSI Services LLC. These organizations and individual state licensing boards were not involved in the production of and do not endorse this product.
For curriculum guidance, CIMA training, or program support, please close this window and select the option that best matches your needs from the Contact Us page.
NEW! The Cengage brand now represents global businesses supporting learners from K-12 to Career. Learn more
![Picture1[87]](https://www.milady.com/wp-content/uploads/2025/06/Picture187.png#17274)
