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This form is for Milady Product Corrections only. For all other Cengage products, please send your request to support.cengage.com.
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Appendix: Nail Care and Services

Sr. Director of Sales
jennette.sagraves@cengage.com

Sales Manager
Region: All US States
heather.cramer@cengage.com

Executive National Account Manager
States: CA
karen.harris@cengage.com

Senior Account Manager
States: DC, HI, NE, NJ, NM, NY, OH, RI, SC
kristina.santoro@cengage.com

Account Manager
States: AZ, CO, CT, ID, KY, MD, ME, MS, NH, NV, UT, WA, WI, WV
michael.krisanda@cengage.com

Account Manager
States: FL, VT
justine.harpster@cengage.com

Account Manager
States: AK, AL, GA, IN, KS, LA, MA, ND, OK, TN, VA
amy.wallace@cengage.com

Account Manager
States: AR, DE, IA, IL, MI, NC, OR, PA, SD, WY 
amy.rawcliffe@cengage.com

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com

Sr. Director of Sales
jennette.sagraves@cengage.com

Sales Supervisor, K12
States: AK, AL, AR, AZ, CA, CO, CT, FL, HI, IA, KS, LA, MA, ME, MT, ND, NE, NV, NY, OK, SD, TX, VT, WA, WI, WY
karen.tracey@cengage.com

Account Manager, K12
States: DC, DE, GA, ID, IL, IN, KY, MD, MI, MN, MO, MS, NC, NH, NJ, NM, OH, OR, PA, RI, SC, TN, UT, VA, WV
nora.payne@cengage.com

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com

Sr. Director of Sales
jennette.sagraves@cengage.com

Account Manager
Region: AK, AR, AZ, CA, CO, DC, FL, HI, ID, KY, LA, ME, MN, MO, MS, NC, NE, NM, PA, SC, SD, VA, WA, WI, WV, WY
kaitlyn.marsh@cengage.com

Executive Account Manager
Region: AL, CT, DE, GA, IL, IN, IA, KS, MA, MD, MI, MT, NV, NH, NJ, NY, ND, OH, OK, OR, RI, TN, TX, UT, VT 
melissa.kaeslin@cengage.com

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com

Sr. Director of Sales
jennette.sagraves@cengage.com

Account Manager
Region: All US States
justine.harpster@cengage.com

Sr. Director of Sales
jennette.sagraves@cengage.com

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Questions? Our Milady Chatbot is here to assist with general inquiries.
Please note: When viewing pricing, be aware that schools receive a discount off the list price.
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If a student meets the readiness criteria and still doesn't pass, we'll give you a complimentary seat for the same exam type. Terms include (but are not limited to):
Prefer a downloadable PDF version? Access it here.
Alaska 
Arizona 
Arkansas (Cos, Esthetics,  Nails) 
Connecticut 
Delaware 
District of Columbia 
Hawaii 
Idaho 
Illinois (Barber, Esthetics) 
Iowa
Kansas (Barber)
Louisiana (Cos, Esthetics,  Nails) 
Maine 
Mississippi 
Missouri 
Montana 
Nebraska 
New Hampshire 
New Jersey 
New Mexico 
North Carolina
North Dakota 
Oklahoma 
Rhode Island 
South Carolina 
South Dakota 
Utah 
Vermont 
Virginia 
Washington 
West Virginia 
Wisconsin 
Wyoming
Alaska 
Arizona 
Arkansas (Cos, Esthetics,  Nails) 
Connecticut 
Delaware 
District of Columbia 
Hawaii 
Idaho 
Illinois (Barber, Esthetics) 
Iowa
Kansas (Barber)
Louisiana (Cos, Esthetics,  Nails) 
Maine 
Mississippi 
Missouri 
Montana 
Nebraska 
New Hampshire 
New Jersey 
New Mexico 
North Carolina
North Dakota 
Oklahoma 
Rhode Island 
South Carolina 
South Dakota 
Utah 
Vermont 
Virginia 
Washington 
West Virginia 
Wisconsin 
Wyoming
Alabama 
California 
Colorado 
Georgia
Kentucky (Cos, Esthetics, Nails) 
Maryland 
Massachusetts
Michigan 
Minnesota (Cos, Esthetics, Nails) 
Tennessee
Alabama 
California 
Colorado 
Georgia
Kentucky (Cos, Esthetics, Nails) 
Maryland 
Massachusetts
Michigan 
Minnesota (Cos, Esthetics, Nails) 
Tennessee
TDLR (Texas): Coming in December. 
We'll be working on other state-specific versions in the coming year.
Disclaimer:
Exam providers and requirements can change. Please confirm with your state board to ensure you have the most current information. The chart lists the exam developer (e.g., NIC) for each state. In some cases, states use a separate exam administrator (such as ProV) to handle scheduling and delivery. Always confirm with your state board for the most accurate details. Information Last Updated: October 2025.