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Hair Removal History and Careers
Anatomy and Physiology of the Skin and Hair
Disorders and Diseases of the Skin and Hair
Client Safety and Infection Control
Basic Concepts of Electricity
Hair Removal: Electrolysis
Hair Removal: Laser and IPL
Hair Removal: Waxing
Hair Removal: Sugaring
Hair Removal: Threading
Building a Hair Removal Business

Eyelash Extension History and Careers
Eye and Eyelash Anatomy and Physiology
Disorders, Diseases, and Allergies of the Eye Area
Client Safety and Infection Control
Tools, Products, and Ingredients
Eyelash Extension Application
Eyelash and Eyebrow Chemical Services
Building an Eyelash Business

The Professional Educator
Study and Testing Skills
Learner Characteristics and Learning Principles
Methods of Teaching and Learning
Program Development and Lesson Planning
Educational Aids and Technology
Communicating Confidently
Effective Presentations
Classroom Management and Supervision

Challenges to Learning
Assessing Progress and Advising Students
Success Strategies for Students
The Student Salon
Learning is a Laughing Matter
Student Retention
Teams at Work
Employment Preparation and Business Fundamentals
Evaluating Professional Performance

Cosmetology

History and Career Opportunities
General Anatomy and Physiology
Skin Structure, Growth, and Nutrition
Skin Conditions, Disorders and Diseases
Nail Structure and Growth
Nail Conditions, Disorders and Diseases
Hair and Scalp Properties
Hair and Scalp Conditions, Disorders and Diseases
Principles of Hair Design
Scalp Care, Shampooing, and Conditioning
Haircutting
Hairstyling
Braiding and Braid Extensions
Wigs and Hair Additions
Chemical Texture Services
Haircoloring
Hair Removal
Facials
Makeup
Manicuring
Pedicuring
Nail Tips and Wraps
Liquid and Powder Nail Enhancements
Light Cured Gels

Foundations

Life Skills
Professional Image
Communicating for Success
The Healthy Professional
Infection Control
Chemistry and Chemical Safety
Electricity and Electrical Safety
Career Planning
On the Job
The Beauty Business

Barbering

History and Career Opportunities
General Anatomy and Physiology
Skin Structure and Growth
Skin Disorders and Diseases
Hair and Scalp Properties
Hair and Scalp Disorders and Diseases
Principles of Hair Design
Hair and Service Preparation
Haircutting
Hairstyling
Facial Treatments
Shaving
Facial Hair Design Services
Chemical Texture Services
Haircoloring
Hair Loss Services

Appendix: Nail Care and Services

Foundations

Life Skills
Professional Image
Communicating for Success
The Healthy Professional
Infection Control
Chemistry and Chemical Safety
Electricity and Electrical Safety
Career Planning
On the Job
The Beauty Business

Client Safety & Infection Control
Advanced Histology of the Skin
The Impact of Hormones on the Skin
Anatomy and Physiology
Chemistry and Biochemistry
Laser, Light Energy, and Radiofrequency Therapies
Skin Analysis: Skin Typing and Disorders of the Skin
The Impact of Skin Care Products and Ingredients on the Skin
Botanicals and Aromatherapy
Working in a Medical Setting
Medical Terminology and Pharmacology
The Esthetician’s Role in Pre- and Post- Medical Treatments
Exfoliation, Extractions, and Masks
Exfoliation Devices
Advanced Skin Care Massage
Lasers and Light Treatments
Skin Tightening and Non-Invasive Body Contouring
Skin Needling
Advanced Hair Removal
Advanced Makeup
Body Treatments in the Spa
Complementary and Alternative Healing Therapies
Ayurveda Theory and Treatments
Professionalism and Business

Procedures

Proper Hand Washing
Cleaning and Disinfecting Tools, Equipment and Surfaces
Policy and Procedure for Operating Autoclaves
Blood Exposure Protocol
Cleansing the Face with Product
Powder Alginate Mask
Extractions
AHA Treatment
Jessner’s Solution or 20% BHA Treatment
Crytsal-Free Microdermabrasion (Diamond Tip)
Hydrodermabrasion
Ultrasonic Facial
Dermaplaning
Stone Massage for the Face
Foot Reflexology Massage
Manual Lymphatic Drainage Massage
IPL/BBL Photorejuvenation
Laser Hair Removal Treatment
LED Skin Treatment
Non-Ablative Laser Rejuvenation (Collagen Synthesis)
Microcurrent Facial Treatment
Radio Frequency Facial Treatment
Cosmetic Microneedling
Brazilian Wax with Hard Wax (Female Anatomy)
Brazilian Wax with Hard Wax (Male Anatomy)
Hand Sugaring on the Legs
Airbrush/Camouflage Makeup
Dry Exfoliation with Mud Mask
Seaweed Body Wrap
Herbal Body Wrap
Slimming Body Wrap (Contour Wrap)
Reiki Gemstone Facial
Basic Marma Point Facial

Heather Cramer

Sales Manager
Region: All US States
heather.cramer@cengage.com
518-348-2582

Karen Harris

Executive National Account Manager
States: CA
karen.harris@cengage.com
518-348-2580

Kristina Santoro

Senior Account Manager
States: DC, HI, NE, NJ, NM, NY, OH, RI, SC
kristina.santoro@cengage.com
518-348-2393

Michael Krisanda

Account Manager
States: AZ, CO, CT, ID, KY, MD, ME, MS, NH, NV, UT, WA, WI, WV
michael.krisanda@cengage.com
518-348-2465

Laura Moen

Account Manager
States: MN, MO, MT, TX
laura.moen@cengage.com
518-348-2584

Justine Harpster

Account Manager
States: FL, VT
justine.harpster@cengage.com
617-757-8490

Amy Wallace

Account Manager
States: AK, AL, GA, IN, KS, LA, MA, ND, OK, TN, VA
amy.wallace@cengage.com
518-348-2574

Amy Rawcliffe

Account Manager
States: AR, DE, IA, IL, MI, NC, OR, PA, SD, WY
amy.rawcliffe@cengage.com
617-757-8492

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605

Karen Tracey

Sales Supervisor, K12
States: AK, AL, AR, CA, CT, FL, HI, IA, KS, LA, MA, ME, MT, ND, NE, NV, NY, OK, SD, VT, WA, WI, WY
karen.tracey@cengage.com
617-289-7769

Amber Busby

Account Manager, K12
States: AZ, CO, IL, KY, MD, MO, NC, NH, SC, TN, TX, WV
amber.busby@cengage.com
617-757-8403

Nora Payne

Account Manager, K12
States: DC, DE, GA, ID, IN, MI, MN, MS, NJ, NM, OH, OR, PA, RI, UT, VA
nora.payne@cengage.com
617-757-8051

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605

Melissa Kaeslin

Executive Account Manager
Region: All US States
melissa.kaeslin@cengage.com
518-348-2599

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

Heather Cramer

Sales Manager
Region: All US States
heather.cramer@cengage.com
518-348-2582

Justine Harpster

Account Manager
Region: All US States
justine.harpster@cengage.com
617-757-8490

Laura Salazar

Business Development Manager, Latam
Region: Caribbean and Latin America
laura.salazar@cengage.com
513-496-4605

Cynthia Scheffer

Senior Sales Director
Region: All US States
cynthia.scheffer@cengage.com

To place a new order with customer service, or resolve issues with an existing order, call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.

To place your own order online, get tracking information, or an invoice for any order, visit serviceplus.cengage.com.

Need help in setting up/using your e-commerce account? Follow these instructions.

At Milady, we push the industry forward. We provide the highest quality beauty education resources and support to help you thrive in your career, and we are here to assist you every step of the way. Talk to a Milady representative today.

Take a look at our 2025 Catalog, for product details and pricing. For specific products, click on the discipline below:

Please note: When viewing pricing, be aware that schools receive a discount off the list price.

For fastest CIMA support, please try the following:

Join our live Milady Office Hours. to get your questions answered.
Chat with the CIMA Chat Bot. This bot knows the answer to most CIMA functionality questions (Note: This can be found in the bottom right-hand corner of your screen).
Review the CIMA help page. This page contains up-to-date information and materials to support your positive CIMA experience.
If you need more CIMA training, reach out to your Implementation and Training Specialist.
Call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.

Get More Information on Milady

Contents

Contents

Cosmetology

Foundations

Barbering

Foundations

Contents

Procedures

Heather Cramer

Karen Harris

Kristina Santoro

Michael Krisanda

Laura Moen

Justine Harpster

Amy Wallace

Amy Rawcliffe

Cynthia Scheffer

Laura Salazar

Karen Tracey

Amber Busby

Nora Payne

Cynthia Scheffer

Laura Salazar

Melissa Kaeslin

Laura Salazar

Cynthia Scheffer

Heather Cramer

Justine Harpster

Laura Salazar

Cynthia Scheffer

To place a new order with customer service, or resolve issues with an existing order, call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.

To place a new order with customer service, or resolve issues with an existing order, call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.

To place your own order online, get tracking information, or an invoice for any order, visit serviceplus.cengage.com.

At Milady, we push the industry forward. We provide the highest quality beauty education resources and support to help you thrive in your career, and we are here to assist you every step of the way. Talk to a Milady representative today.

Take a look at our 2025 Catalog, for product details and pricing. For specific products, click on the discipline below:

For fastest CIMA support, please try the following:

Get Support

Login/Redeem Code

Get More Information on Milady

Contents

Contents

Cosmetology

Foundations

Barbering

Foundations

Contents

Procedures

Heather Cramer

Karen Harris

Kristina Santoro

Michael Krisanda

Laura Moen

Justine Harpster

Amy Wallace

Amy Rawcliffe

Cynthia Scheffer

Laura Salazar

Karen Tracey

Amber Busby

Nora Payne

Cynthia Scheffer

Laura Salazar

Melissa Kaeslin

Laura Salazar

Cynthia Scheffer

Heather Cramer

Justine Harpster

Laura Salazar

Cynthia Scheffer

To place a new order with customer service, or resolve issues with an existing order, call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.

To place a new order with customer service, or resolve issues with an existing order, call 866-848-5143 (Mon-Fri, 8am-6pm EST) or create a ticket at milady.com/support.

To place your own order online, get tracking information, or an invoice for any order, visit serviceplus.cengage.com.

At Milady, we push the industry forward. We provide the highest quality beauty education resources and support to help you thrive in your career, and we are here to assist you every step of the way. Talk to a Milady representative today.

Take a look at our 2025 Catalog, for product details and pricing. For specific products, click on the discipline below:

For fastest CIMA support, please try the following: